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Set Up Customer Display App

Step-by-step

The SalesPlay Customer Display App is a screen that faces your customer and shows order details like item names, discounts, total amount, your business logo, and promotional images. It improves the overall customer experience.

Note:
If you’re using version 3.3 or older, the setup steps are different. Please check this [ https://help.salesplaypos.com/help/how-to-setup-customer-display-app ] for the correct guide.

We recommend updating to version 2.0.1, which has an easier setup and more features.

 

Key Features

  • Displays items, discounts, taxes and total amount.
  • Shows your business logo and promotional banners.
  • The Customer Display App now supports dark mode, which can be enabled through your device's system settings.
  • Works in both portrait and landscape modes.
    (Logos and images only appear in landscape mode.)

Before You Start

Make sure both the POS App and the Customer Display App are connected to the same Wi-Fi network.

On the Customer Display Device

Step-by-Step Setup Guide

On the Customer Display Device:

  1. Download and install the Customer Display App ([Download link https://play.google.com/store/apps/details?id=com.salesplay.customerdisplay ]).
  2. Open the app.
  3. Note the IP address and Device Name shown on the screen.
  4. Keep the app open.
Back Office Setup

  1. Log in to the Back Office Web Portal.
  2. Go to Settings from the main menu.
  3. Select Addon Apps and open the Customer Display tab.
  4. Click the "ENABLE" button
On the POS App

  1. Open the POS App.
  2. Go to the Main Menu > Settings > Customer Displays.
  3. Tap the "+" Add New button.
  4. Enter a name for the display.
  5. Tap Search to automatically find nearby displays
    OR enter the IP address manually.
  6. A list of available displays will appear (with device name and IP).
  7. Select the correct device.
  8. Tap Pair Customer Display.
On the Customer Display App

  • A popup will appear: “Pair to POS” with Accept / Decline options.
  • Tap Accept.

The POS and Customer Display apps are now successfully connected!

How to Add Logo, Images, and Messages

You can personalize the customer screen with:

  • A header message
  • Your business logo
  • A feature image (for promotions)
  • A background image

(These will appear only on landscape mode.)

 

From the POS Back Office Web Portal:

  1. Log in to the POS Back Office Web Portal.
  2. Go to Settings > Software Setup.
  3. Turn ON the Dual Display Setting.
  4. Add your Header Message.
  5. Upload your Business Logo, Feature Image, and Background Image.
  6. Click Update to save.

Your customer screen will now show all your visuals and messages.

Troubleshooting - Test Connection

If you face issues:

  1. Open the POS App.
  2. Go to Main Menu > Settings > Customer Displays.
  3. Tap on the connected display.
  4. Tap "Test Connection".
How to Disable the Customer Display Temporarily

  1. Open the POS App.
  2. Go to Main Menu > Settings > Customer Displays.
  3. Tap on the connected display.
  4. Turn off the toggle for “Enable Customer Display”.
  5. Tap Save.
How to Remove the Customer Display

  1. Open the POS App.
  2. Go to Main Menu > Settings > Customer Displays.
  3. Tap on the connected display.
  4. Tap “Remove Customer Display”.
Troubleshooting – If You Face Issues

If the Customer Display App is not working properly, it could be due to a few common reasons:

  1. Check Wi-Fi Connection
  • Make sure both the POS App and Customer Display App are connected to the same Wi-Fi network.
  • Sometimes, your device may automatically switch to another network. Double-check the Wi-Fi settings on both devices.
  1. Weak Wi-Fi Signal
  • If the Wi-Fi signal is weak or keeps disconnecting, the connection between the apps might fail.
  • In that case, use the Test Connection feature to check.

To Test the Connection:

  1. Open the POS App.
  2. Go to Main Menu > Settings > Customer Displays.
  3. Tap on the connected display.
  4. Tap "Test Connection".
  1. Customer Display Might Be Disabled

If the display is not showing anything, it might be turned off in the settings.

To Enable It:

  1. Open the POS App.
  2. Go to Main Menu > Settings > Customer Displays.
  3. Tap on the connected display.
  4. Turn ON the toggle for "Enable Customer Display".
  5. Tap Save.
  1. Still Not Working? Try Restarting

If nothing works, try these steps:

  • Remove the existing Customer Display setup from the POS App.
  • Restart the POS App.
  • Restart the Customer Display App and keep it open.
  • Make sure both devices are connected to the same Wi-Fi.

This should fix most connection problems.

 

Old customer display setup

We recommend updating to version 2.0.1, which has an easier setup and more features.

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